Stories of Occupy

From a reader who wishes to remain anonymous…and employed.

Had a customer call in the other day wanting to cancel two lines on his account.  I explained to him that since they were just started two months ago there would be a $xxx termination fee on the lines.

So I ask him why he is canceling them since they were just started.  He says this;”Well, I got them added to help out the Occupy San Francisco movement and they don’t need them anymore.  So can you, ya know, just cancel them and not make me pay the termination fee?”

“Sir, it’s part of your contract so I can’t remove the fee.”

“But I don’t have a job and can’t afford them.  Can’t you make an exception because of my hardship?  They said you could do that.”

“Who said we could do that, sir?”

“The Occupy San Francisco people.”

“Well, since they don’t work for <redacted> I doubt they know about how we can do things.  Did you have a job when you got these lines?”


**I put him on hold and made sure I wasn’t being monitored**

“Let me make sure I understand this correctly.  You signed a contract saying you were accepting financial responsibility for these new lines when you knew that you would not be able to afford them and now you want us to take care of your problem for you?  Is that correct?”

“Well, I’m just trying to help out the 99%, ya know”

“Sir, I am part of the 99% and I don’t expect anyone to take care of my bills but me.  Maybe you should see if the Occupy crowd will bail you out, since that’s what you are wanting – a bailout, just like the big banks you are protesting.”


BTW-If you have a great story you don’t want linked back to you, feel free to send it my way.

19 thoughts on “Stories of Occupy”

  1. Indeed that was a beautiful slap upside the head of that sponger. Unfortunately I doubt he’ll get the message..

  2. oh, that was AWESOME, I’m so glad that employee said this to their customer and thank you Jennifer for sharing it.
    The Occupy movement is not all it’s cracked up to be. There is a news group called who has been following the Occupy movements and they think that they are actually being organized by the Muslim Brotherhood. If they are, then this is not about the 99% or the 1%, it’s just a way to cause revolution here in the United States. Once a revolution starts, that’s when the Muslim Brotherhood ramps up their organization even more to make the changes necessary to accomplish their goals just as they did in Egypt and other places in the Middle East.

  3. I think you might be missing the point. The wealthy get privileged. They don’t get slammed with “termination fees”. They get lower interest rates. They get special treatment. Like bailouts. Non-recourse loans. Etc.

    1. They get lower interest rates because they have better credit. They are a lower risk to the lending institution. They also sign a lot of paychecks. They don’t get slammed with termination fees because they fulfill their contractual obligation.
      Thanks, thing for your thoughts.

  4. Well, it sounds like a good story but I’m not sure it is true. I don’t think a call centre employee would be able to check if the call they were on was being recorded or not.

    The whole point of call centre calls being recorded is to measure employee performance, if employees were free to monitor which calls were recorded and which weren’t, then the whole exercise would be useless.

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