Staggering Intelligence

Paraphrased customer conversation

Me: This is Jennifer, what can I do for you?

Cust: I need to activate my card and this card says I can call for assistance 24 hours.

Me: Sure.  Can I get your card number?

Cust: 134

<pause>

Me: I’m sorry sir, I need the long number off the front of the card so I can pull up your account.

Cust: (spouts off numbers)

Me: I’m sorry sir, but I don’t believe that is one of our account numbers.

Cust: But I want to use this card at your locations.

Me: Not a problem, but in order to activate it, you are going to have to contact the company that issued you the card.  Their number should be on the back of the card.

Cust: This number says I can call 24 hours

Me: Yes sir.  For help with the rewards card we issued to you.  If you need assistance with a different card, you will have to contact the company that sent it to you.

Cust: So you can’t help me with this card?

Me: No sir. Is there a phone number on the back of the card with the 7777 number on it?

Cust: (rattles off phone number)

Me: Call them.  And have a great day.

Cust: Thank you! You too.

<click>

There was actually quite a lot more confusion and gibberish. Remind me why I volunteered to help out with the customer service line?

sigh

These people reproduce, and they vote.

13 thoughts on “Staggering Intelligence”

  1. I went with my son the other day for him to buy beer. He just turned 21, so it’s cool for him. Anyway, the guy behind the counter asked for his ID. He showed him and the salesman said, “wow, you look like the guy in the picture.” My son, “Well, you did ask for MY id.”

    I don’t know…

    1. BobG, yes having done similar work in the past, I would have to say Jennifer’s customer is genius level in comparison. Some of the customers I used to get *definitely* came from the shallow end of the gene pool. 😛

  2. Uh-huh, and you see why I retired six years ago from the job as Operations Manager of a call center. And the people we were dealing with were filing claims for unemployment benefits so they were pretty much pissed off before we ever answered the phone. Ya just gotta love dealing with the general public.
    TheOldChief´s last blog post ..Happy Birthday Baby Girl

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