Paraphrased customer conversation
Me: This is Jennifer, what can I do for you?
Cust: I need to activate my card and this card says I can call for assistance 24 hours.
Me: Sure. Can I get your card number?
Me: I’m sorry sir, I need the long number off the front of the card so I can pull up your account.
Cust: (spouts off numbers)
Me: I’m sorry sir, but I don’t believe that is one of our account numbers.
Cust: But I want to use this card at your locations.
Me: Not a problem, but in order to activate it, you are going to have to contact the company that issued you the card. Their number should be on the back of the card.
Cust: This number says I can call 24 hours
Me: Yes sir. For help with the rewards card we issued to you. If you need assistance with a different card, you will have to contact the company that sent it to you.
Cust: So you can’t help me with this card?
Me: No sir. Is there a phone number on the back of the card with the 7777 number on it?
Cust: (rattles off phone number)
Me: Call them. And have a great day.
Cust: Thank you! You too.
There was actually quite a lot more confusion and gibberish. Remind me why I volunteered to help out with the customer service line?
These people reproduce, and they vote.