Paraphrased customer conversation
Me: This is Jennifer, what can I do for you?
Cust: I need to activate my card and this card says I can call for assistance 24 hours.
Me: Sure. Can I get your card number?
Cust: 134
<pause>
Me: I’m sorry sir, I need the long number off the front of the card so I can pull up your account.
Cust: (spouts off numbers)
Me: I’m sorry sir, but I don’t believe that is one of our account numbers.
Cust: But I want to use this card at your locations.
Me: Not a problem, but in order to activate it, you are going to have to contact the company that issued you the card. Their number should be on the back of the card.
Cust: This number says I can call 24 hours
Me: Yes sir. For help with the rewards card we issued to you. If you need assistance with a different card, you will have to contact the company that sent it to you.
Cust: So you can’t help me with this card?
Me: No sir. Is there a phone number on the back of the card with the 7777 number on it?
Cust: (rattles off phone number)
Me: Call them. And have a great day.
Cust: Thank you! You too.
<click>
There was actually quite a lot more confusion and gibberish. Remind me why I volunteered to help out with the customer service line?
sigh
These people reproduce, and they vote.
HAHAHA seriously people worry me!
Jalissa´s last blog post ..Spontaneous Day
I went with my son the other day for him to buy beer. He just turned 21, so it’s cool for him. Anyway, the guy behind the counter asked for his ID. He showed him and the salesman said, “wow, you look like the guy in the picture.” My son, “Well, you did ask for MY id.”
I don’t know…
Oh lovely… YOU are just a glutton for punishment! 🙂
Yeah, I get those type of calls all the time.
“I have all these international charges on my bill! Why??”
“We’ll, I see you had 345 minutes of calling to Canada last month.”
“That not international, is it?”
Instinct´s last blog post ..Actually, It Has a LOT to do With the Election
I used to do tech support for a computer company. We would have considered your customer a genius compared to the people we normally got.
BobG, yes having done similar work in the past, I would have to say Jennifer’s customer is genius level in comparison. Some of the customers I used to get *definitely* came from the shallow end of the gene pool. 😛
There’s a reason I haven’t done Customer Service in twenty years, and that explains it as well as anything.
CGHill´s last blog post ..Recommended by Several Critics
There’s a whole website dedicated to stories like this:
http://notalwaysright.com/
Wow. Just….wow.
RabidAlien´s last blog post ..Check this out!
Uh-huh, and you see why I retired six years ago from the job as Operations Manager of a call center. And the people we were dealing with were filing claims for unemployment benefits so they were pretty much pissed off before we ever answered the phone. Ya just gotta love dealing with the general public.
TheOldChief´s last blog post ..Happy Birthday Baby Girl
Laugh it up 😉
Yeah, I’ve done customer service in the past. This is certainly not the worst I’ve dealt with. He was entertaining, though.
*facepalm*
Why must the stupidity only hurt others?
Evyl Robot Michael´s last blog post ..Today’s Thoughts – Friday Short
Well he was nice about it. He could have been an asshole. I always thought dumb and nice is a lot better then dumb and mean.